hv99 Responsible Gaming
Your safety is our top priority alongside an enjoyable gaming experience. We want you to always play within safe limits and keep gaming as a source of entertainment.
What is Responsible Gaming?
Online gaming and betting, when enjoyed the right way, is a form of entertainment. At hv99, we believe every player should enjoy gaming while keeping their time and money under control. Responsible gaming means treating gaming as entertainment — never as a source of income or a solution to financial problems.
Our platform is for players aged 21 and above only. Opening an account for minors is strictly prohibited and we take strong measures to verify age. If there are minors in your household, please keep parental controls active on your devices.
hv99 is always on your side. Our goal is to create a healthy gaming environment where players have fun but never come to harm. We provide various tools and features to help you manage your gaming habits.
If you feel gaming is having a negative effect on your daily life, family, or finances, contact our support team right away. Seeking help is not a sign of weakness — it is a sign of responsibility.
📞 Get Support
Live Chat — 24/7 in Bengali and English
Email: [email protected]
Our support team is with you at any time of the day.
Our Protection Tools
hv99 gives you the ability to manage your gaming experience your own way. Use the tools below and stay protected.
Set Deposit Limits
You can set a maximum amount to deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately. A waiting period applies before the limit can be increased, which protects you from depositing more on impulse.
Time-Out Feature
Need a break? Using the time-out feature, you can temporarily pause your account for anywhere between 24 hours and 30 days. During a time-out you will not be able to log in, but your account will be automatically reactivated once the period ends.
Self-Exclusion
If you feel you need a long-term break, you can request to close your account through self-exclusion for a period of 6 months or permanently. While exclusion is active, you should not attempt to open a new account.
Session Time Limits
Set a limit on how long you play in one sitting. After the set time, the system will automatically alert you. Avoiding long sessions and taking regular breaks is good for your mental wellbeing.
Gaming History Review
You can view a complete history of deposits, withdrawals, and betting activity in your account. Review your spending patterns regularly. This helps you make informed decisions.
24/7 Support
The hv99 support team is with you at any hour. Reach out via live chat or email ([email protected]) for any gaming-related concerns or questions. Support is available in both Bengali and English.
Signs of Problematic Gaming
If you notice any of the signs below in yourself or someone close to you, it is important to act quickly. Awareness is the first step to protection.
A tendency to place bigger bets to recover lost money ("chasing losses").
Hiding gaming activity from family or friends.
A tendency to bet with money set aside for everyday expenses.
Repeatedly trying to stop gaming but failing.
Feeling restless or anxious when not gaming.
Gaming while neglecting work, studies, or family responsibilities.
Continuing to game under financial pressure, debt, or by borrowing money.
How to Get Help
If you notice any of the signs above in yourself or someone you know, take the steps below. Do not face it alone — seek support.
Talk to Us
Contact hv99 via live chat or at [email protected]. Our trained team will help apply protection measures to your account.
Request Self-Exclusion
Let the support team know if you need a temporary or long-term exclusion. Your account will be closed as soon as the request is received.
Lower Your Deposit Limit
Go to your account settings and reduce your deposit limit immediately. It takes only a few minutes to take effect.
Seek Professional Help
Reach out to mental health professionals in Bangladesh. Having an open conversation with family members can also be very helpful.
Core Principles of Responsible Gaming
Follow these principles to play responsibly on the hv99 platform.
✅ Do
Play for entertainment only, not to make money.
Set a budget in advance and stick to it.
Take regular breaks and make time for other activities.
Always play with a clear head — do not make decisions on impulse.
Build the habit of ending your session after a loss.
❌ Don't
Do not bet with borrowed or loaned money.
Do not use gaming to escape stress or sadness.
Do not game under the influence of alcohol or substances.
Do not believe in any "guaranteed" strategy for recovering lost money.
Do not allow minors to use your account.
🔞 Age Policy
hv99 strictly enforces a 21+ age policy. Age is verified at the time of account registration. If we have evidence that an account holder is under 21 years of age, that account will be closed immediately and any winnings may be forfeited. If there are minors in your home, keep passwords and parental controls active on your devices.
For players aged 21 and above only. Please play responsibly.
Assess Yourself
The questions below will help you become aware of your gaming habits. Answer honestly.
- Do you often end up spending more than your budget?
- Is gaming affecting your sleep or work?
- Have you lied to your family about your gaming?
- Do you feel a great deal of stress when you lose?
- Do you game for reasons other than entertainment?
- Do you find it hard to stop gaming?
If you answered "yes" to more than one of the questions above, please contact our support team or consider self-exclusion.
Our Commitment
hv99 is a safe and trustworthy platform. We commit to:
Financial Limits & Transaction Information
As part of responsible financial management, we have set minimum deposit and withdrawal limits.
Minimum Deposit
The minimum deposit amount across all methods (bKash, Nagad, Rocket) is ৳300. This limit helps you start with a small amount and understand your own capacity.
Minimum Withdrawal
The minimum withdrawal amount is ৳800. Withdrawals generally take between 30 minutes and 3 hours to process. Instead of making frequent small withdrawals, consider keeping a balance.
Payment Methods
hv99 handles all transactions through fully secure mobile payments. Supported methods: bKash, Nagad, and Rocket (Dutch-Bangla Bank's mobile wallet).
Play responsibly, enjoy the fun
Play your favorite games at hv99 — in a safe environment, within your own limits. Visit our FAQ to learn more.