hv99's Privacy Policy
Your personal information is our most important asset — hv99 ensures the highest level of protection for your data through SSL encryption and strict security measures.
Section 1 — Introduction & Scope
This Privacy Policy ("Policy") applies to every member who uses the hv99 platform. By using the hv99 website and related services, you fully accept the terms of this Policy. This Policy provides a detailed description of how your personal information is collected, processed, stored, and kept secure.
1.1 Purpose of the Policy
hv99 believes that privacy is a fundamental right. Through this Policy, we transparently communicate what information we collect about you, why we collect it, and where it is used. Our goal is to earn your trust and to keep that trust intact.
1.2 Scope of Application
This Policy applies only to hv99's own platform. Third-party websites or services are governed by their own privacy policies, and hv99 is not responsible for those.
1.3 Age Restriction
hv99 provides services only to individuals aged 21 or older. We do not knowingly collect information from any underage person. If such a case comes to our attention, the relevant account and data will be deleted immediately.
1.4 Changes to the Policy
hv99 reserves the right to update this Policy at any time. A clear notice will be provided on the platform before any changes take effect. Continued use of the service after changes are made will be considered acceptance of the updated Policy.
Section 2 — What Information We Collect
hv99 collects only the information necessary to provide its services. A detailed description of the information collected is provided below:
| Type of Information | Description | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID details | Account verification and age confirmation |
| Contact Information | Mobile number, email address | Login, security, and support communication |
| Financial Information | bKash, Nagad, or Rocket account details (required portions only) | Processing deposits and withdrawals |
| Technical Information | IP address, browser type, device information | Security, fraud prevention, and service improvement |
| Usage Information | Gaming history, session duration, preferred games | Personalised experience and responsible gaming |
| Cookie Information | Session cookies, preference cookies | Service quality improvement and user experience |
Section 3 — Purpose of Using Your Information
hv99 uses your information only for the purposes listed below. Your information is not used for any unauthorised purpose.
Account Management
Your identity information is used for registration, login, and account verification. This ensures that only authorised users can access their accounts.
Transaction Processing
The necessary financial information is processed to complete deposits and withdrawals via bKash, Nagad, and Rocket. SSL encryption is used to ensure transaction security.
Security & Fraud Prevention
Unusual activity is identified through analysis of technical information. This keeps your account and financial data protected from unauthorised access.
Customer Support
When you contact us via our 24/7 live chat or by email at [email protected], your account information is used to provide fast and effective assistance.
Service Improvement
hv99 continuously improves its service quality by analysing your usage patterns. This information is never shared with third parties in a personally identifiable form.
Responsible Gaming
By analysing gaming history and session data, we identify potentially problematic behaviour and provide support when needed. This is part of our commitment to protecting your wellbeing.
Section 4 — Information Storage & Security
4.1 Storage Method & Duration
hv99 stores your information on secure servers. All information is retained while your account remains active. When an account is closed, information may be retained for a defined period in accordance with legal and regulatory requirements, after which it is securely deleted.
Financial transaction records are stored under special security and are accessed only when required for audits or dispute resolution.
4.2 Security Measures
- 256-bit SSL/TLS encryption — all data transfers secured
- Two-factor authentication system (where applicable)
- Regular security audits and vulnerability testing
- Access controls — only authorised staff can view specific information
- Encrypted databases and backup systems
- Automated alerts for anomalous activity
4.3 Steps Taken in the Event of a Data Breach
If a data security breach occurs, hv99 will immediately take the following steps:
- Assess the severity of the incident and identify affected users
- Notify affected users as quickly as possible
- Identify and contain the source of the breach
- Strengthen security measures to prevent recurrence
- Provide assistance to affected users where applicable
For any security concerns, contact us at [email protected].
Section 5 — Information Sharing & Disclosure
hv99 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the specific circumstances below:
5.1 Payment Processors
The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment provider. This process is conducted entirely through secure, encrypted channels.
5.2 Technology Partners
Technology providers used to operate the platform (game software companies, server infrastructure, etc.) work under strict confidentiality agreements and may not use your information independently.
5.3 Legal Obligations
Information may be disclosed in compliance with applicable law in response to court orders, legal processes, or legitimate requests from government authorities. In such cases, we will endeavour to notify users in advance, where legally permitted.
5.4 Fraud Prevention
Limited information may be shared with relevant authorities when cooperation is required to prevent serious fraud or cybercrime. This is essential to protect the interests of all users.
Section 6 — Cookie Policy
The hv99 website uses cookies. Cookies are small text files stored on your device that help improve your browsing experience.
6.1 Types of Cookies & Their Use
- Essential Cookies: Essential for maintaining login sessions and operating the platform's core functionality.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to understand how users interact with the platform; data is fully anonymous.
- Security Cookies: Help detect and prevent fraud.
6.2 Cookie Controls
You can manage cookies by changing your browser settings. However, disabling essential cookies may prevent some platform features from working correctly and may cause login issues.
Key Cookie Information
Section 7 — Your Rights
As a member of hv99, you have important rights over your personal information. These are set out in detail below:
Right of Access
You may request a copy of the personal information we hold about you at any time. Send a request to [email protected] and we will provide the information after verification.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected. Keeping your information accurate is also important for the security of your account.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. Some information may need to be retained for a defined period due to legal or regulatory obligations.
Right to Restrict Processing
In certain circumstances, you may ask us to restrict the processing of your information, such as when its accuracy is in dispute.
Right to Data Portability
You may request your personal information in a structured, easily readable format.
Right to Object
You have the right to object to the processing of your information on specific grounds. Send such objections to [email protected].
How to Exercise Your Rights: To exercise any of the rights above, write to [email protected] or contact our 24/7 live chat. We will verify your identity and respond within a reasonable time. If your identity cannot be verified, the request may be declined in the interest of security.
Section 8 — International Data Transfers
8.1 Need for Transfer
hv99 may use international technology infrastructure to provide its services. As a result, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place at the destination.
8.2 Ensuring Protection
For international data transfers, hv99 applies the following protective measures: imposing obligations through contracts, mandatory use of encryption, and executing data protection agreements with third parties.
8.3 Game Providers
International game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, and Microgaming operate games on their own servers. Limited technical information may be exchanged with them through these connections, but only under strictly contracted terms.
Section 9 — Additional Provisions
9.1 Protection of Minors
hv99 is firmly committed to protecting minors from gaming. Information about anyone under the age of 21 is not knowingly collected or processed. Parents and guardians are advised to take appropriate measures on their devices to prevent younger family members from accessing the platform.
9.2 Marketing Communications
If you do not wish to receive offers and promotional communications from hv99, you can let us know at any time by emailing [email protected] or through live chat. We will update your preferences promptly.
9.3 Third-Party Links
hv99's platform may sometimes contain references to third-party services. hv99 is not responsible for the privacy practices of these external services. You are advised to read the privacy policy of any third-party service before using it.
9.4 Dispute Resolution
If you have any dispute or concern regarding this privacy policy, please contact us first at [email protected] or through our 24/7 live chat. We will make every effort to resolve your concern.
Have a question about privacy?
Our 24/7 support team is always ready to help with any questions or concerns about the protection of your information. Reach us via live chat or email at [email protected].
Contact us via live chat