All your questions about hv99 answered in one place

Roulette is a classic casino game. A spinning wheel contains numbers from 0 to 36. You can place bets on a specific number, a color (red or black), odd or even numbers, or groups of numbers. The payout depends on which pocket the ball lands in. Betting directly on a single number gives you the highest potential payout. Both European and live roulette are available at hv99.

Baccarat has three main betting options: Player, Banker, and Tie. Betting on Banker gives you a slightly higher chance of winning, though a small commission is deducted on wins. Tie has a higher payout but occurs least often. For beginners, the advice is to start with Banker and get a feel for the rhythm of the game. Evolution Gaming's live baccarat tables at hv99 are especially popular.

Yes, in live dealer games a real trained dealer streams live via video from a studio. You can watch them deal cards or spin the roulette ball right on your screen. You can also chat with the dealer through the chat feature. This experience feels much more realistic than standard RNG games. hv99 offers live tables from Evolution Gaming and Ezugi.

Both Teen Patti and Andar Bahar are popular South Asian card games and are available at hv99 in live dealer format. In Teen Patti you build the strongest hand using three cards. Andar Bahar is simpler — pick a card and guess which side the next matching card will land on. JILI's TeenPatti Joker and Teen Patti 20-20 titles are particularly popular.

RTP, or Return to Player, is the theoretical percentage of total bets that a game returns to players on average over the long term. It is a statistical average, not a guarantee — results in any single session can differ from it. A higher RTP is generally more favorable over the long run, but its effect in short sessions is limited. When choosing a game, consider volatility alongside RTP — that is, how much the game's results tend to swing.

hv99 does not charge any separate fee for deposits. However, mobile financial service providers — such as bKash or Nagad — may apply their own standard transaction charges. That depends entirely on the provider's own policies. It is worth checking the fee details in your mobile banking app before making a deposit.

To deposit with Nagad, first log in to hv99, then go to the deposit page and select Nagad. Send money to the designated Nagad number and enter the transaction ID in the deposit form, then submit. The minimum deposit amount is ৳300. Your account is usually credited within a few minutes. If you run into any issues, get help right away via live chat.

Depositing with bKash is straightforward. After logging in to hv99, go to the deposit option and select bKash. Send money from your bKash app to the hv99 bKash number shown on screen. Include your hv99 username in the payment reference or note. The minimum deposit is ৳300. Keep your transaction number — you may need it later.

hv99 currently supports three mobile financial services: bKash, Nagad, and Rocket. Rocket is Dutch-Bangla Bank's mobile wallet service. All three methods have a minimum deposit of ৳300 and a minimum withdrawal of ৳800. These three options are the most widely used mobile banking services in Bangladesh, so transactions are easy from any smartphone.

Withdrawal requests from hv99 generally take between 30 minutes and 3 hours to process. It may take slightly longer late at night or during busy periods. The minimum withdrawal amount is ৳800. To withdraw, log in to hv99, go to the withdrawal page, enter your method and amount, and submit. If there is any delay, the support team will help.

Never. No hv99 staff member or representative will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If anyone — by phone, chat, or email — asks for this information, it is a fraud attempt. Never share this information. If you receive a suspicious contact, report it immediately to [email protected].

Change your password as quickly as possible. Then immediately contact hv99 via live chat or email [email protected]. The support team can review account activity and secure your account if needed. At the same time, change your mobile banking app password and consider whether you have shared your password with anyone.

The official domain is hv99.mom — only access the site at this address. Fake sites often create domains with slight spelling changes (such as hv999, hv-99, hv99x). Check that the site has an HTTPS connection (the lock icon). Instead of clicking links sent from unfamiliar sources, type the address directly into your browser. If you are unsure, let support know.

Yes. hv99 uses SSL encryption technology, which transmits your login information, transaction details, and personal data in an encrypted state. Your personal information is never sold or shared with any third party. Full details of our privacy policy can be found on the Privacy Policy page.

As a general rule, you should avoid any financial or account-related activity on public Wi-Fi. If you must do so, make sure the site address uses HTTPS. Using your own mobile data is always safer. Use a strong password and avoid logging in from someone else's device.

hv99 has a cooling-off or temporary break option. You can contact the support team via live chat or email at [email protected] to have your account temporarily suspended for a set period. During this time it will not be possible to log in or place bets. After the break your account can be reactivated normally, or you can also request a longer-term self-exclusion.

There are some warning signs: betting beyond your budget, returning repeatedly to chase losses, being unable to control your play, prioritizing gaming over family or work, or lying about your gaming. If you notice these signs, take a break without delay and talk to someone you trust. You can find more detailed information on the hv99 responsible gambling page.

The minimum age to participate at hv99 is 21 years. This is a strict policy — no one under the age of 21 may open an account or play any games. As part of the age verification process, identity documents may be checked at the time of registration or afterwards. Protecting minors is our highest priority.

First, let the hv99 support team know — they can help set limits on your account or assist with self-exclusion. You should also talk to a family member or close friend. Consulting a mental health professional or counselor in Bangladesh can also be effective. Remember, asking for help is a sign of courage, not weakness.

hv99 offers the option to set personal deposit limits as part of responsible gambling. To set a daily, weekly, or monthly limit, contact the support team via live chat or email. Setting your own budget before playing is an important part of responsible gaming. Once a limit is set it takes a short time to come into effect, but reducing a limit takes effect immediately.

Self-exclusion is the complete closure of your account at your own request, for either a fixed or indefinite period. During this time you cannot log in and no promotional communications are sent to you. It can be permanent or for a specified duration. To request self-exclusion, email [email protected]. We fully respect this decision.